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The building where our contact centre is based was evacuated last week. Our 0800 numbers are up and running again, but please be patient as we have limited support available for our contact centre staff. We’ll do our best to help you if you need to call us.  For more information read our latest media release.

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All notifiable accidents and incidents associated with the operation of a rail vehicle, the use of the railway infrastructure or the use of railways premises require a Rail accident/incident notification form to be submitted to the Transport Agency within three working days.

When submitting the online form, one of the required fields is called ‘Severity rating’. This field contains a drop-down menu that gives you the following options:

1 – Accident and/or significant incident
2 – Incident that placed people/property at risk
3 – Incident that could have placed people/property at risk
4 – Not sure if notifiable, but notifying in case

Print version: You can also download a print version of these guidelines [PDF, 5.6 MB]

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