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Important notice

The building where our contact centre is based has been evacuated so our 0800 numbers cannot be answered at this time. 0800 4 HIGHWAYS is operating for travel-related queries only and other numbers will re-open as soon as possible. For more information read our latest media release.

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If you fail to take the appropriate remedial action(s) required by the Transport Agency after a safety assessment, we may require that you prepare a safety improvement plan.

This only happens when we have reason to believe that you have not implemented the required remedial action steps. Once the Transport Agency approves the plan, it must be implemented by the licence holder (including any changes that the Transport Agency may require) within the timeframes imposed.