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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. If you’re waiting for an application, please have a look at our current processing times.

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If you fail to take the appropriate remedial action(s) required by the Transport Agency after a safety assessment, we may require that you prepare a safety improvement plan.

This only happens when we have reason to believe that you have not implemented the required remedial action steps. Once the Transport Agency approves the plan, it must be implemented by the licence holder (including any changes that the Transport Agency may require) within the timeframes imposed.

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