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The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. If you’re waiting for an application, please have a look at our current processing times.

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When are safety assessments performed?

When your organisation is first granted a rail licence, a safety assessor will be in touch to set up an initial safety assessment. This generally happens within the first three months of operating.

Based on the results of your first assessment (and other risk factors), the frequency of your organisation’s ‘ordinary safety assessments’ will be scheduled. This will be between six months and two years, although this frequency can change as a result of new safety information coming to our attention.

When you have an assessment coming up, your safety assessor (who may also be your licence manager) will be in contact to organise an appropriate date and time. They will also discuss the scope of the assessment (key areas to be focused on) and ask for any documentation or information that could be provided ahead of time to assist their preparation.

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