CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Streets for People COVID-19 guidance

This guidance has been developed by Waka Kotahi to help councils across New Zealand respond to the challenges presented by COVID-19 on our streets and increase the feasibility of walking and cycling for people in our communities.

The World Health Organisation recommends that during COVID-19 responses, whenever feasible, walking and cycling are preferred ways of getting around as they can support physical distancing while meeting minimum daily physical activity requirements.

Moving around during the COVID-19 outbreak factsheet(external link) – World Health Organisation

This website contains guidance developed by Waka Kotahi to help councils across New Zealand respond to the challenges presented by COVID-19 on our streets, and increase the feasibility of walking and cycling for people in our communities.

The guidance is part of the wider Streets for People programme managed by Waka Kotahi. Rapid reallocation of street space to encourage walking and cycling is critical to achieve emissions reduction goals and make towns and cities safer and more liveable.

As well as tactical urbanism projects delivered between July 2020–June 2021, the Innovating Streets programme offered support to projects that need to respond urgently and immediately to the challenges presented by COVID-19. The guidance on this website is part of that support package; funding for councils was also available from Waka Kotahi. As the COVID-19 situation evolves, the guidance on this website will be adapted.