Recommended response process

The high-level roadmap below suggests stages Innovating Streets projects might be expected to follow, along with potential activity within each stage. The stages suggested should also apply to projects seeking to respond to COVID-19, but the activity within each stage may be different. The table beneath the roadmap describes activity project teams could expect to undertake at each stage during a COVID-19 response.

This suggested roadmap is provided to help teams understand the activity that might be needed to deliver a successful project, and the range of skills required.
Recommended team roles and responsibilities


Infographic showing flow of innovating street planning processDownload image [PNG, 55 KB]

  1. Initiate. Develop a broad strategic plan for the project including problem definition, vision statement, design principles, goals, risks, a high-level communication and engagement strategy and an overall programme, to guide everyone involved through the process. The problem to respond to might have already been communicated to the Council by people living in the area, or identified through an assessment by Council of an area of the town/city that exhibit characteristics that indicate it could be a problem point in future.
  2. Investigate. Analyse the site, context and place the project is situated in. Consider the wider transport network and any safety implications. If time permits, establish how the project and site fits within any strategic objectives that have been developed by the community and/or council.
  3. Design. Develop a design response, based on the challenges being addressed and the site-specific characteristics. If time permits, consider whether this emergency or interim response could develop into a longer-term concept for the street space if the short-term use proves beneficial.
  4. Approve. Formalise design response through local approval processes, including completion and approval of temporary traffic management plans.
  5. Implement. Qualified supplier implements the temporary installation.
  6. Monitor/evaluate. Assess the response as soon as it is implemented to ensure it is fit for purpose and has not inadvertently created any new risk. Monitor and record the impacts of the response using on-site observations/video footage, speed data etc.
  7. Document. Document learnings of the project for others to learn from and confirm if the project will be taken through to a more permanent installation or be completed here.
  8. Communication and engagement. Connect with community champions at the outset to understand local issues. Establish a core set of messages to be used throughout the project that clearly articulate the problem being addressed, the intent, and the need for urgency. Provide agile means for community feedback.

Overall purpose of responses and associated delivery speed

  Emergency response Interim response Permanent response
Type of treatment Road cones on road separating cycle path Woman riding her bike along a cycle path with temporary barriers fixed to the road. Cycles on cycle path with permanent separation from road with planting.
Purpose Creating space for people in the COVID-19 emergency Testing future layouts as part of delivering projects Construction of approved designs using permanent materials
Delivery speed Days Weeks/months Months/years