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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. We’ll do our best to help you if you need to contact us. For more information, read our latest media release.

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Frequently asked questions

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General

General FAQ’s about Tolling and use of NZ Transport Agency toll roads

Account holder

Frequently asked questions for account holders

Non-account holder

Frequently asked questions for casual travellers on NZ Transport Agency toll roads

Account maintenance

Step by step instructions on how to manage your account successfully

Debt collection on outstanding toll amounts

Frequently asked questions about debt collection on outstanding toll amounts

Traffic and travel
Driver licences
Vehicles
Tolls, roads and rail
Commercial driving
Safety
Walking, cycling and public transport
Planning and investment

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