TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

How electronic tolling works

Electronic toll collection uses sophisticated cameras and sensors to capture an image of your vehicle’s registration plate and assigns the correct toll.

As you approach the toll point

There are no toll booths, so you don’t need to slow down, stop or look for loose change. This is the key benefit of electronic toll collection.

An image is captured

As your vehicle passes under the toll point, cameras capture an image of the vehicle’s registration plate number. The toll system uses the latest optical character recognition technology to read the registration plate and determine whether you’re driving a motorcycle, car, truck or bus, and assign the correct toll.

Your toll is calculated

The amount you pay depends on the type of vehicle you’re driving. There is no extra charge for towing a caravan or trailer.

The system automatically checks to see if your vehicle is linked to an account. If it is, the toll transaction is loaded against the account and the toll automatically deducted.

If it isn’t, the system holds the toll record. If you haven’t paid within five working days, a Toll Payment Notice may be sent to the registered person of the vehicle.