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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. We’ll do our best to help you if you need to contact us. For more information, read our latest media release.

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Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

What do I do if I'm having trouble accessing or setting up a toll account? Please call us.

Where can I pay for my toll with cash or EFTPOS? 

You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations.  The list of participating BP and Caltex stations is on our Toll roads pages.

View all of our frequently asked questions

Email us

For all tolling enquiries please complete our online form, or you can email us at tollroad@nzta.govt.nz.

Call us

You can call our tolling contact centre on 0800 40 20 20.

We are open Monday to Friday 8am to 8pm, or Saturday and Sunday 9am to 5pm.

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