CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Transport Operation Centres (TOCs)

Everyone who uses the transport network wants to get from A to B safely and efficiently, and for any disruptions to their journey to be minimised. That’s the focus of our two Transport Operation Centres (TOCs).

The Wellington Transport Operation Centre (WTOC) and the Auckland Transport Operation Centre (ATOC) – a joint venture with Auckland Transport – work behind the scenes to keep people and freight moving. They operate 24/7 to help manage the transport network in real-time, collaborating with many others including emergency services to respond to planned and unplanned events which can disrupt all modes of transport.  

Key functions include: 

  • real-time monitoring of the transport network, using CCTV cameras and other sources to identify risks and issues affecting customers
  • incident management i.e. coordinating the response to crashes, breakdowns, storms and other unplanned events which impact the transport network including emergencies like earthquakes, fires and the Covid-19 pandemic
  • optimising traffic signals in real-time to help improve safety and/or efficiency
  • providing travel information to help ensure customers are updated before and during their journeys
  • working with relevant parties before and during planned activities such as roadworks and public events to help minimise their impact in real-time
  • reviewing signalised intersection designs and developing or enhancing traffic signals’ software to ensure safety, efficiency and reliability (in accordance with network operating plans). 

Facts and figures: 

  • Between them the TOCs cover the entire New Zealand state highway network, which is approximately 11,000km of roads.
  • ATOC’s area of operation includes approximately 3000km of state highways in the upper North Island plus around 7500km of arterial/local roads in Auckland and dozens of public transport facilities. WTOC’s area of operation includes approximately 8000km of state highways from Turangi to Bluff.
  • Each year the TOCs respond to about 60,000 unplanned events, from fatal crashes and flooding to vehicle breakdowns and debris on the road, traffic light faults to a myriad of customer and asset safety or security issues in Auckland’s public transport facilities.
  • Staff make an average of 21,000 traffic signals adjustments in real-time each month across 1,300 signalised intersections in Auckland, Warkworth, New Plymouth, Whanganui, Porirua, Lower Hutt, Upper Hutt, Nelson, Ashburton, Timaru, Dunedin, Queenstown and Invercargill.
  • TOCs provide updates to customers via many channels, including 24/7 via electronic signs and the Waka Kotahi journey planner.
  • ATOC processes 1600 event-related traffic management plan applications annually and typically delivers traffic management and/or special event transport services for 50 major events each year such as All Blacks matches and major concerts.  

Take a look behind the scenes: