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ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

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Register (Open)/Close/Suspend

Anyone can open a Clean Car Standard (CCS) CO2 account which will default to Pay as You Go (PAYG).  If you then want to apply for Fleet Average, supporting information must be supplied through an online application. You should allow several weeks for the application to be assessed.

An account can be closed, although there is no cost to keep the account open. To close an account all charges must be paid. If the account has a credit balance this should be transferred otherwise the credits will be deleted.

Waka Kotahi has the right to suspend accounts. This action may be taken in the case of deliberate non-compliance. Suspension would not allow vehicles to be accepted on the account preventing certification and registration.

Changing payment schemes

An importer can apply to change from a PAYG to Fleet Average account at any time. This requires a detailed application to be submitted and assessed. Likewise, they may request to swap from Fleet Average to PAYG.

Applying for Fleet Average

Find out how to apply for the Fleet Average Scheme on the Fleet Average webpage.

Fleet Average

Change Process

Account compliance scheme changes will happen automatically on the approval of a Fleet Average application. In the case of applications approved prior to 1 December 2022, the compliance scheme change will happen on 1 December 2022.

For applications approved throughout the year, account holders will need to accept any vehicles that had passed entry certification or Pre-Delivery Inspection (PDI) before the time the Fleet Average application was approved through the PAYG process and PAYG charges will apply.  Any vehicles entry certified or given a PDI after the Fleet Average application was approved will be accepted as Fleet Average.

Credits earnt whilst on PAYG will remain in the CO2 credit balance and be available to use for offsetting, if required, at the end of the year if a charge is applicable for Fleet Average.

For applications approved mid-year, the Fleet Average annual account will be calculated as a partial year in the first year, from the date of approval to the end of the obligation year (31 December). Subsequent years will take into account all vehicles imported from 1 January to the following 31 December.

Online information

Transaction information

Full vehicle details are available on each record as well as vehicle lists that can be filtered and sorted and exported in an excel or CSV formatted file.

Dashboard monitoring

Each CO2 account has a summary section where an importer can track how many vehicles are awaiting acceptance, their CO2 credit balance and any commitments such as their pending charges balance, or their net position for Fleet Average.

Settings and administration

The CCS System provides different access profiles depending on the role of the person and what permissions they have. The available permissions are:

  • view account
  • add users / grant permissions
  • accept / dispute vehicles
  • transfer credits
  • edit account details