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Important notice

The building where our contact centre is based was evacuated last week. Our 0800 numbers are up and running again, but please be patient as we have limited support available for our contact centre staff. We’ll do our best to help you if you need to call us.  For more information read our latest media release.

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Please complete this form if you require a review of a road user charges (RUC) assessment.

Important information

Applications for review must be made within 20 working days from the date on the road user charges assessment.

  • Please provide your contact details and the reasons for your application.
  • If you do not provide evidence to substantiate your application, it may be declined.
  • If you file this application on behalf of the owner or operator the assessment was issued to, you must include a written authorisation from the owner or operator to act on their behalf. If you fail to do so, your application may be declined.
  • If you need help completing this form please call us on 0800 655 644, Monday to Friday 8am – 6pm.
Reason for review

What happens next?

We will acknowledge receipt of your application within 3 working days of receiving it. We will consider your application as soon as possible and, if necessary, contact you to discuss your case.