TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Road user charges (RUC)

Anyone using New Zealand’s roads contributes towards their upkeep. Most road users pay levies when they buy fuel. Others, such as drivers of light diesel vehicles and heavy vehicles like trucks, pay through road user charges (RUC).

Road user charges (RUC) to be reduced again

On 1 February 2023 the Government announced it will re-introduce the 36% reduction in RUC until 30 June 2023.

The reduced RUC rates from 2022 ended on 31 January 2023. To reduce the rates again, the Government must pass a Bill. This is being urgently drafted by the Parliamentary Council Office. 

Until then, RUC rates will be charged at the full rates. If you buy a RUC licence in February before the Bill is passed, you’ll be paying the full RUC rates.

Temporary road user charges (RUC) reduction scheme