CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Waka Kotahi issues assessments for any unpaid RUC. This comes in the form of an invoice. An assessment is enforceable as a debt to the Crown.

Pay a RUC invoice(external link)

If you receive an invoice and believe any details are incorrect, let us know.

Contact us

If you're issued with an assessment for unpaid RUC you must pay the amount owing within two months.

If you don't pay within two months, a 10% penalty will be applied. Another 10% will be applied if the amount is still unpaid after three months. 

Review of a RUC assessment

You can apply for a review of a RUC assessment if:

  • the assessment is incorrect, or
  • you, as the owner or operator of the RUC vehicle, were not the person responsible for the unpaid road user charges.

You must make an application for a review within 20 working days of the assessment date. You must include the reason for review, and any evidence you have to support that reason. 

How to apply for a review

Application for review of a RUC assessment

Outcome of the review

A review may:

  • confirm the original assessment
  • reduce or cancel the original assessment
  • increase the amount of the original assessment.  

If the review results in an increased amount of unpaid RUC, a new assessment will be issued.

If you disagree with the outcome of a review you may request an independent review.