CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Application for review of RUC assessment

Please complete this form if you require a review of a road user charges (RUC) assessment.

Important information

Applications for review must be made within 20 working days from the date on the road user charges assessment.

  • Please provide your contact details and the reasons for your application.
  • If you do not provide evidence to substantiate your application, it may be declined.
  • If you file this application on behalf of the owner or operator the assessment was issued to, you must include a written authorisation from the owner or operator to act on their behalf. If you fail to do so, your application may be declined.
  • If you need help completing this form please call us on 0800 655 644, Monday to Friday 8am – 6pm.
Reason for review

What happens next?

We will acknowledge receipt of your application within 3 working days of receiving it. We will consider your application as soon as possible and, if necessary, contact you to discuss your case.