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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. We’ll do our best to help you if you need to contact us. For more information, read our latest media release.

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An important part of planning and investing in public transport is the monitoring process to ensure we are receiving best value for money from the government’s investment in the public transport.

Take a look at some of the data we collect on public transport use

As the Public Transport Operating Model (PTOM) is rolled out, it’s important that we evaluate whether it is achieving the objectives set by Government. We work with the Ministry of Transport to provide Government with advice and information on progress with implementation of PTOM and whether it is achieving the objectives set.