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Important notice

The building where our contact centre is based was evacuated last week. Our 0800 numbers are up and running again, but please be patient as we have limited support available for our contact centre staff. We’ll do our best to help you if you need to call us.  For more information read our latest media release.

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Public transport is an important mobility service for many people with disabilities or over 65. The Transport Agency administers and supports a range of policies to ensure people with disabilities or over 65 can utilise their local public transport services and/or complimentary mobility services.

More information about the services in particular regions

Total Mobility

Funded in partnership by local and central government, the Total Mobility Scheme assists eligible people, with long term impairments to access appropriate transport to meet their daily needs and enhance their community participation. This assistance is provided in the form of subsidised door to door transport services wherever scheme transport providers operate. The Total Mobility Scheme is intended to compliment the provision of public transport services, which are expected to be as accessible as possible to meet different mobility needs.

Find more information on the services available in regions in the Total mobility around New Zealand users guide

SuperGold card

The SuperGold card(external link) provides free off-peak travel on bus, rail and ferry services to people aged 65 years or older. This is a partnership with local government, Ministry of Transport, Ministry of Social Development and Treasury to deliver the scheme.

Read a brief introduction to the SuperGold scheme [PDF, 43 KB]

For all past general circulars on the SuperGold card, see general circulars.

Requirements for urban buses in New Zealand (the RUB)

The RUB is New Zealand’s common standard for urban bus quality. It sets out the common dimensions and features of an urban bus. The RUB is used by regional councils and Auckland Transport in their urban bus contracts.

The quality of buses is important for creating a good customer experience and attracting patronage from people who have a greater choice about whether they use public transport or not. It is also important for accessibility reasons.

Read more about the requirements for urban buses in New Zealand