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How do I change the address for my vehicle?

The easiest way to change your address is online (external link) .

You’ll need your New Zealand driver licence number, and the plate numbers of any vehicles in your name. You can update your address for your driver licence at the same time.

If you don’t have a New Zealand driver licence number, you’ll need to call us on 0800 108 809 to update your address.

If you want to change the address of a company you can complete the Change of vehicle address – organisation (external link) form and email it to us. You’ll need your NZ Transport Agency customer number.

What do I do if I have sold my car?

You need to let the Transport Agency know so we can take it out of your name.

The quickest and easiest way to do this is online.

If you don’t let us know, then you could end up getting someone else’s fines and infringements. We recommend that you let us know you've sold the vehicle before you had the keys over to the buyer. 

Find out more about selling a vehicle

What do I do if I have bought a car?

You need to let the Transport Agency know when you have bought a vehicle so we can record you as the registered person.

As the registered person you're responsible for your vehicle and for meeting the requirements that allow you to drive legally on the road. This includes keeping it in safe condition, and paying the licensing fees and any traffic or parking infringements. 

The quickest and easiest way to let us know you've bought a vehicle is online (external link) .

Find out more about buying a vehicle

What do I do if I have sold my car to a wrecker?

When a vehicle is taken off the road permanently, its registration needs to be cancelled. 

If you have already sold your vehicle to a wrecker, then you need to let us know that you have sold it (external link) . It is then the wrecker's responsibility to cancel the vehicle's registration. 

If you want to cancel the vehicle's registration before selling it to the wrecker, you will need to cancel the vehicle's registration at a registration agent and hand in the vehicle's number plates. 

If there are outstanding licensing (rego) fees owing on the vehicle, you will need to pay these after you have let us know you've sold it or when you cancel the registration.

Find out more about cancelling a vehicle's registration

Why have I received a payment demand?

Most vehicles have to be continuously licensed, so if a vehicle's licence (rego) expires and isn't renewed the fees will be overdue.

We send out payment demands when fees are overdue and a vehicle is then sold or its registration cancelled. The person recorded as the registered person for the vehicle before it was sold or cancelled will need to pay the outstanding fees.

The fees on the payment demand need to be paid within 14 days. If they are not paid within that time, they could be referred to a debt collection agency.

You will need to call us on 0800 108 809 to pay by credit card, or you can send a cheque or money order to us. You can find payment instructions on the payment demand. 

What is continuous vehicle licensing (CVL)?

Most vehicles must be licensed at all times. This means you need to keep your rego up-to-date.

If you let your rego expire and don’t renew it, you won’t be able to legally drive your vehicle on the road. You could be fined for not having a current licence, and after 12 months your vehicle’s registration will be cancelled.

When you do renew your rego, you will have to pay backdated rego fees right back until the date the last rego expired, as well as the fees for the next rego.

If you’re not going to be using your vehicle on the road for a while, you can put it on exemption (external link)  so you don’t have to pay rego fees. There is a minimum period of three months for an exemption.

There are a few vehicles that don’t have to be licensed all the time, such as agricultural tractors and ATVs. This means that they still have to have a current rego if you are using them on the road, but you can let the rego lapse if they are not going to be used on the road for a while. When you renew the rego, you won’t need to pay backdated fees.

Find out which vehicles don’t have to be continuously licensed

What do I do if I haven’t received my rego label in the post?

You should receive your label within five days of renewing your rego online.

If you haven’t received it within five days, give us a call on 0800 108 809.

What should I do if I haven’t received email confirmation that I renewed my rego online?

If you haven’t received an email confirmation of your rego renewal, you can check the current expiry date of the vehicle licence online (external link) .

What should I do if I am having trouble renewing my rego online?

If you are having trouble renewing your rego online, double-check that the plate number and/or reminder number that you are using are correct. 

If you are having trouble with POLi (Payment Online) you can check out the FAQs on the POLi website (external link) for help. 

If you are still having trouble, give us a call on 0800 108 809.

What do I do if I forgot to change my address before I renewed my rego online?

If you have renewed your rego online AND updated your address online before 7pm on the same day, your label will be sent to your new address.

If you have renewed your rego online AND updated your address online after 7pm on the same day, your label will also be sent to your new address.

However, if you renewed your rego online before 7pm, BUT updated your address online after 7pm, you will need to give us a call on 0800 108 809 or your label will be sent to your old address.

Update your address online now (external link)

Why have I received an invoice when I have already bought RUC kilometres?

A RUC invoice is sent when there is a difference between the end distance on the RUC licence that's been purchased and the vehicle's odometer reading when it is inspected (WoF or CoF).

For example, if a RUC licence has been purchased up to 38,000kms, but the vehicle's odometer reading is 48,000kms when it goes in for a WoF, an invoice can be issued for the difference (10,000kms). 

If you have recently purchased RUC kilometres (after your latest WoF or CoF inspection and after the date of the invoice) these will be over and above the amount that you have been invoiced for.

To pay for the kilometres that were included in the invoice, you can pay by internet banking, call us on 0800 655 644 to pay by debit or credit card, or send us a cheque. You can't pay an invoice at an agent. You can find full payment instructions on the RUC invoice. 

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