CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

From time to time our organisation is reviewed to make sure it is performing as well as possible. 

Performance Improvement Framework (PIF)

Along with other government agencies, we have been assessed using the Performance Improvement Framework (PIF). The PIF is a government initiative, managed through the State Services Commission (SSC), designed to help agencies identify their strengths and areas for improvement. It’s based on leading international private and public sector performance improvement models.

Read the latest NZ Transport Agency PIF reports on the State Services Commission website(external link)

Better Administrative Support Services (BASS)

We also participate in Better Administrative Support Services (BASS) – an across-government annual performance benchmarking of six core administrative and support functions:

  • finance
  • information communications and technology (ICT)
  • human resources
  • procurement
  • property
  • corporate and executive services.

BASS results provide information on the cost, efficiency and effectiveness of these core functions. For the NZ Transport Agency, the BASS benchmarking process helps us in our drive to deliver value for money in all we do.

Read BASS results on the New Zealand Treasury website(external link)

Read our BASS results for 2014/15 [XLS, 1.1 MB]

More about planning and reporting

Find out more about how we plan and report