COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Contact us

Our Contact Centre operating hours are:

  • Monday to Friday 8am–5:30pm
  • Saturday and Sunday 9am–5pm (Tolling only)
  • Latest state highway information open 24 hours every day

We are currently experiencing higher than normal volumes of calls and emails, leading to significant wait times of more than 15 minutes. If your query is not urgent, please read our frequently asked questions, or consider contacting us at a later date.

COVID-19 frequently asked questions

We understand that these delays may cause frustration and we appreciate your patience.

To help our teams manage volumes, please do not phone if you have already sent an enquiry, unless it is urgent. Your email will be answered within 10 working days.

Christmas and New Year 2021/2022 hours

Waka Kotahi corporate offices, including the Contact Centre, will be closed from 25 December 2021 and will reopen on 5 January 2022. You can still call 0800 4 HIGHWAYS (0800 44 44 49) for our latest highways information 24/7, or use our online services.

Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

How can I tell you my new home or company address? You can change your address online(external link)
How do I convert my overseas driver licence to a New Zealand one? Convert your overseas driver licence
What do I need to know about driving in New Zealand? Who can drive on New Zealand roads, and what you need to have while driving
Where can I pay for my toll with cash or EFTPOS? BP and Caltex stations where you can pay for your toll with cash or EFTPOS
Where’s the nearest driver licensing agent? Driver licensing agents in your area
I haven’t received my vehicle licence (rego) label yet. What do I do?

It should arrive in the post within five working days.

If you’ve renewed online and your licence label hasn’t arrived within ten working days, please call us on 0800 108 809.

Vehicle licensing (rego)

Where can I find a list of CoF (certificate of fitness) agents? Map of CoF agents(external link)
Where can I find a WoF (warrant of fitness) agent?

There are around 3,200 WoF agents in New Zealand.

Find a WoF agent in The Yellow Pages(external link)

How can I get CCTV footage of a traffic incident?

Send your request to

Driver licensing, motor vehicle and tolling questions

Feedback and complaints

Call us

Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.

For non-urgent matters we will respond within 10 business days.

Send us a question or feedback

We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.

You should receive your label within 5 working days of renewing your rego online.

If you haven’t received it within 5 working days, please check we have your address correct online.

Check or change your contact details(external link)

If you still haven’t received your label after 10 working days, and you urgently need it, give us a call on 0800 108 809.

Contact centre Freephone number
Motor vehicle licensing and registrations 0800 108 809
Driver licensing 0800 822 422
Tolling 0800 40 20 20
Latest highway information (open 24 hours every day) 0800 4 HIGHWAYS (0800 44 44 49)
Report issues impacting travel on our state highways (open 24 hours every day) 0800 4 HIGHWAYS (0800 44 44 49)
Road user charges 0800 655 644
Drive(external link)
(Young driver programme)
0800 772 284
If you’re calling from overseas +64 6 953 6200 (local toll charges may apply)

Call recording privacy statement

Media enquiry

For media enquiries, talk to one of our media team.

Media contacts

Making an Official Information Act (OIA) request

Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.

Make an OIA request

Report a phishing scam

Find out how to report a phishing scam to Waka Kotahi.

Report a phishing scam

Our corporate offices

Please note that these are corporate offices and that public services are unavailable at these offices. Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.

Head Office

Victoria Arcade
50 Victoria Street

Private Bag 6995
Marion Square
Wellington 6141
New Zealand

Telephone: +64 4 894 5400
Fax: +64 4 894 6100


Private Bag 106602
Auckland City
Auckland 1143
New Zealand

Telephone: +64 9 969 9800
Fax: +64 9 459 6944


Level 5, AON Centre
29 Customs Street West

Private Bag 106602
Auckland City
Auckland 1143
New Zealand

Telephone: +64 9 969 9800


3rd Floor, Harrington House
32 Harington Street

PO Box 13055
Tauranga Central
Tauranga 3141
New Zealand

Telephone: +64 7 927 6009
Fax: +64 7 578 2909


Level 1, Deloitte Building
24 Anzac Parade

PO Box 973
Waikato Mail Centre
Hamilton 3240
New Zealand

Telephone: +64 7 958 7220
Fax: +64 7 957 1437


BNZ Partners Building
67 Customhouse Street

PO Box 1255
Gisborne 4040
New Zealand


Level 2, Dunvegan House
215 Hastings Street

PO Box 740
Napier 4140
New Zealand

Telephone: +64 6 974 5520
Fax: +64 6 974 5529

Palmerston North

Private Bag 11777
Manawatu Mail Centre
Palmerston North 4442
New Zealand

Telephone: +64 6 953 6296


The Majestic Centre
100 Willis Street

PO Box 5084
Wellington 6140
New Zealand

Telephone: +64 4 894 5200
Fax: +64 4 894 3305


Marlborough Roads
Unit 2.4, Level 1, The Forum
52 Market Street

Marlborough Roads
PO Box 1031
Blenheim 7240
New Zealand

Telephone: +64 3 520 8330
Fax: +64 3 577 5309


Level 1, BNZ Centre
120 Hereford Street

PO Box 1479
Christchurch 8140
New Zealand

Telephone: +64 3 964 2800
Fax: +64 3 353 9499


Level 2, AA Centre
450 Moray Place

PO Box 5245
Moray Place
Dunedin 9058
New Zealand

Telephone: +64 3 951 3009
Fax: +64 3 951 3013