TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

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Toll roads

 

Northern Gateway tolls paused

Tolls on the Northern Gateway Toll Road are currently paused. As flooding is affecting the alternative routes, you won’t be charged a toll on the Northern Gateway from 5pm Monday 30 January until 10pm Sunday 5 February 2023 (or when the state of emergency in Auckland is lifted).

North Gateway toll lifted(external link)

Buy or pay a toll(external link)

Log in to my account(external link)

Top up my account(external link)

Pay a toll payment notice(external link)

Create an account(external link)

Forgot my username(external link)

Ways to pay

Find out how to pay your toll, why you should set up an account, and what to do if you receive a toll payment notice.

Toll payments and accounts

Toll road information

Find out more about how electronic tolling works, frequently asked questions and download our forms.

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