TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Transport temporary relief package

Transport relief package extended

The government has extended the transport relief package until 30 June 2023.

The package, which includes reductions in fuel excise duty (FED), road user charges (RUC) and public transport fares, was announced in March 2022 to support New Zealanders through the global energy crisis.

Cost of living support extended for families and businesses (February 2023)(external link)

Government cuts 25c a litre off fuel excise in cost of living relief package (March 2022)(external link)

Govt extending cost of living support (December 2022)(external link)

Road user charges (RUC)

Road user charges were cut by 36 percent across all rates between 21 April 2022 and 31 January 2023.

The Government has now announced that it will re-introduce the RUC reduction when it has passed new legislation.

The standard rates of road user charges will apply until the legislation is passed.

Road user charges (RUC) temporary reduction scheme

Fuel excise duty (FED)

A 25 cents a litre cut in FED came into effect in March 2022, which reduced the price of petrol at the pump by 25 cents a litre. This reduction now applies until 30 June 2023.

Public transport

Half-price public transport fares, which have been in place since April 2022, will end on 30 June 2023.

Find out more about the half price public transport fares