TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Aucklanders advised to drive with caution during essential journeys


Motorists are advised that SH16 through Kumeu remains closed due to flooding in the township between Matua Road and Riverhead Road.

While rain in the area has eased for now, the overnight storm surge has also caused flooding in a range of other locations though out west Auckland, and those who need to be on the roads are urged to drive with caution.

Waka Kotahi also has reports of fallen trees and slips across the wider network which pose a risk to road users.

Our essential maintenance crews are working as hard as they can but these slips and debris will take time to clean up and flood waters take time to subside.

Motorists are being encouraged to assess their need for essential travel and follow all updates and travel information via our Journey Planner or by following the Waka Kotahi Northland/ Auckland Twitter page.

Journey Planner(external link)

Waka Kotahi Northland/ Auckland Twitter page(external link)

The weather has also caused significant impact to bus services, while some ferry services have been cancelled.

Heavy rain warnings remain in place for Auckland and Northland which could further impact the network.

Those who need to travel should drive to the conditions and keep their speeds down, maintain a safe following distance and stay alert

Plan ahead for a safe, enjoyable journey. Keep up to date with: