TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Motorists advised to take extra care on roads in greater Wellington


Waka Kotahi NZ Transport Agency is advising motorists in the Wellington region to take extra care on the roads over the next couple of days due to challenging weather conditions.

MetService is warning of snowfall on the Remutaka Hill road (State Highway 2), which is expected later today until Monday evening.

Strong winds and heavy rain are also expected in Wellington over this period.

Regional Maintenance and Operations Manager Mark Owen says Waka Kotahi is monitoring the situation closely.

“Crews are on standby ready to implement any necessary road closures, should the weather get too dangerous for motorists.

“We encourage motorists to check the forecast and the Waka Kotahi social media pages or Journey Planner webpage before heading out.

“We’ll be providing updates on our Facebook, Twitter, and Journey Planner (links at bottom of page) if we do need to close any roads or put temporary traffic management in place for the safety of motorists.

“If people do need to travel, we’re urging them to take extra care on the roads. Keep speeds down, maintain a safe following distance and stay alert,” Mr Owen says.

Plan ahead for a safe, enjoyable journey. Keep up to date with: