TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

New Zealand guide to temporary traffic management (NZGTTM)

The New Zealand guide to temporary traffic management sets out ways to improve safety for everyone on Aotearoa New Zealand roads.

It outlines how to use a risk-based approach to prioritise the safety of all road users including people walking, on bikes, driving vehicles and the many New Zealanders who work on our roads.

It will be useful for road construction and maintenance, events, emergency response or any activity where a temporary road design is required.

The guide has been developed with input from across the road safety sector and international practices to help contribute to Road to Zero, New Zealand’s road safety strategy, where no one is killed or seriously injured on our roads.

Your views - feedback summary

The draft guide was shared for sector feedback in March – April 2022 (links available below). This Feedback Summary Report outlines the key themes from consultation during March and April 2022.

NZGTTM Feedback Summary Report –  August 2022 [PDF, 465 KB]

Waka Kotahi is working to finalise Version 1 of the New Zealand guide to temporary traffic management (NZGTTM), which will be released in 2023 and its guidance implemented in stages, starting with our own worksites.

Over the Christmas holidays 2022-23 our Waka Kotahi Outcomes Contracts (NOCs) are piloting the new approach, to help us finalise the guide and gain insights for planning our surrounding delivery methods, costs, contracts and training.  

We’re continuing to engage with stakeholders to discuss a phased approach to implementing the new risk-based guidance. We’ll continue to update this page.


Watch our recent webinar discussions and read our follow up TTM Update newsletters.


Explore the draft New Zealand guide to temporary traffic management

Have a look through the sections of the draft guide which outlines the new risk-based approach.


Explore our ‘comms toolkit’ to help communicate explain the risk-based approach and answer frequently asked questions.

Take a look at our videos to find out how a risk-based approach can be applied to a roadworks site and to sport events to keep people safe.


View Resources

Frequently asked questions

View Frequently asked questions

Contact us

You can email us with any questions or comments: 

TTM Update newsletters

Stay up to date with our progress on the new guide to temporary traffic management (NZGTTM) by subscribing to our newsletter, the TTM Update. You can also review previous editions of our newsletter.

TTM Update newsletter archive

Subscribe to receive news updates and TTM newsletters(external link)