CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

State highway pavement delivery process review

Waka Kotahi has recently concluded a review of state highway pavement delivery process (the Review) following a number of pavement failures on projects. The Review considered the current end-to-end system delivery requirements for new pavements and rehabilitation construction. This work was led by an independent reviewer, Lindsay Crossen of Lincross Contracting.

Waka Kotahi presented the outcomes from the Review to executives of Civil Contractors New Zealand (CCNZ) on 13 March 2020.

The Review notes that Waka Kotahi’s organisational systems and process for end-to-end delivery are well formulated and sound but makes nine key recommendations for improvement.

The Review recommendations are to:

  • review our pavement guidance to align performance expectations to levels of risk
  • review and upgrade risk profiles and better define integrated performance criteria for some pavement types
  • refine technical matters that may influence integrity in design, aggregate acceptance, construction practices and conformance testing
  • consider benefits of industry expertise being engaged for design on capital projects
  • review procurement requirements to highlight expectations of reliability and serviceability performance requirements over the longer term
  • implement quality assurance principles through all end to end pavement delivery phases
  • strengthen emphasis on real time quality testing and information sharing
  • provide industry leadership to support a sustainable pavement industry and
  • facilitate ongoing training in the use of current standards and guidelines.

Waka Kotahi accepts all nine recommendations and is setting up a steering group to prioritise and implement the recommendations in collaboration with industry.

View the January 2020 report [PDF, 1 MB]