TORO help

1. Go to https://toro.nzta.govt.nz(external link)
2. The RealMe login screen will display.
3. Enter your RealMe user details and click Log in.
4. The TORO home page will display.

If an error page displays

You might not be registered for TORO yet.

If you haven’t received an invitation, talk to your organisation administrator. They need to invite you to access the account.

If you don’t know who the administrator is (or they haven’t received an invitation from us) email toro@nzta.govt.nz with your full company name and we’ll help you.

Every user needs to register for TORO with a RealMe account.

• If you’re an organisation administrator, we’ll send you an invitation when we set up your account. 
• If you’re a regular user, your organisation administrator needs to invite you to access TORO.

You’ll receive an email with an invitation code to use when you register. Follow the instructions in the email.

Invites are valid for 14 days. If your invitation has expired, ask your organisation administrator to send a new one. If you’re an administrator, email toro@nzta.govt.nz asking for a new one.

When you redeem your invitation code, make sure you use the same email address your invitation was sent to.

You can invite and manage your users in the Online services access portal.

https://accessportal.nzta.govt.nz/(external link)

If you’re already logged in, click the Access Portal link in TORO.

The Online services access portal user guide explains how to invite and manage users. If you still have questions, email toro@nzta.govt.nz and we’ll help you.

Online services access portal user guide [PDF, 2 MB]

You must have a driver’s consent before you can inquire on their driver licence.

Consent to access my information in TORO [PDF, 84 KB]

1. Click on DL status inquiry in the menu on the left-hand side of the screen.
2. Enter the driver licence number into the DL number field (2 letters and 6 numbers).
3. Enter the driver licence version number into the DL version number field.
4. Enter the driver’s surname into the Surname field. Make sure you enter the full surname, exactly how it’s printed on the driver licence.
5. Press Enter or click Search.

The system will check and confirm the driver licence number matches the driver you’ve named, to make sure you see the correct information for that driver.

Your inquiry links into the Driver Licence Register (not your driver list). Only driver licences issued in New Zealand are on the register.

What TORO shows you

A search on TORO will show:

• which driver licence classes and endorsements the driver holds
• any conditions on their licence
• the status of their licence (for example, current, disqualified, suspended, revoked or expired).

If you don’t have the licence number and version number

You can inquire using the full name and date of birth of the driver. The details must relate to a unique driver, meaning there’s only one person who has that name and date of birth on the Driver Licence Register.

You must have a driver’s consent before you add them to TORO.

Consent to access my information in TORO [PDF, 84 KB]

1. Click on DL list maintenance in the menu on the left-hand side of the screen.
2. Enter the driver licence number into the DL number field.
3. Enter the driver’s surname into the Surname field.
4. Click on Add drivers licence number to operator list.
5. Press Enter or click Submit.

You can only add one driver at a time.

We’ll send your approved administrator an automatic notification if the driver licence status changes.

Note: if the driver licence has expired or is suspended/disqualified when you add a driver to your list, we won’t be able to let you know. The system only picks up when the driver licence status changes. We recommend you check the current driver licence status after you’ve added the driver to your list.

1. Click on DL list maintenance in the menu on the left-hand side of the screen.
2. Enter the driver licence number into the DL number field.
3. Enter the driver’s surname into the Surname field.
4. Click on Remove drivers licence number from operator list.
5. Press Enter or click Submit.

You can only remove one driver at a time.

You must remove a driver from your TORO account if:

• they withdraw their consent
• the period of time they provided in their consent form ends
• their employment or engagement with you ends
• you no longer hold a valid transport service licence.

Display the list on your screen

1. Click on Operator DL list in the menu on the left-hand side of the screen.
2. Click on Display the list on your screen.
3. Press Enter or click Continue.

You’ll see a list of your drivers and their driver licence statuses. Click their name or driver licence number to inquire on that licence.

Download the list

1. Click on Operator DL list in the menu on the left-hand side of the screen.
2. Select Download the list to your computer.
3. Press Enter or click on Continue.
4. Click on Save as when your computer prompts you.
5. Choose the location to save the file to (if applicable).
6. Name the file as appropriate.
7. Change the file extension in the file name from .dc to .txt
8. Select ‘All files’ from the Save as type drop down box.
9. Click Save.

You should be able to open the file with Notepad or a similar program. Most systems have a standard program that can read .txt files.

The list includes the driver licence holder's full name, driver licence number and driver licence status.

We'll send automatic notifications if the driver licence status for anyone on your operator list changes.

You can list up to 10 email addresses on your account. If you’d like to change who receives these notifications, email:

toro@nzta.govt.nz

Our systems update overnight, and we send you notifications the next day.

Some notifications may take a little bit longer. For example, when a police officer suspends or disqualifies a driver, we update the Driver Licence Register once the police have let us know. Then we send your notification the next day.

1. Log into TORO.
2. Click on Driver status change reports in the menu along the left-hand side. You’ll see a list of available, dated reports.
3. Click on View or Download next to the report you want (what happens when you click on it may depend on your browser or device settings).

To move between screens, we recommend you use the menu on the left-hand side, rather than your browser’s back button. Sometimes your browser’s back button may not work.

The TORO system is available 24 hours a day, 7 days a week.

There will be a small exception from 5pm to midnight every Saturday, when we do system maintenance. During this time the system may still be available, but we can't guarantee service.

If you change the address where your transport service will be operating from, you need to let us know within 14 days. 

Transport service licence change of address