CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Complaint form

We continuously aim to improve the quality of the services and information we provide and look for your help to identify areas for improvement. So, we’d like to hear from you if you have any issues, complaints or comments you’d like us to address. 

If your complaint relates to:

  • a small passenger service (taxi, shuttle, private hire or app-based service)
  • a driver license practical testing officer
  • a bus company
  • public transport timetables or services
  • vehicle inspectors and certifiers.

Then find out how to provide feedback on a range of services if they've not met your expectations.

For other general complaints you can complete the form below.

If you have a comment or some feedback for us about anything else, please  get in touch.

If your email relates to criminal activity or an enforcement related complaint such as speeding or dangerous driving, please contact the Police.

Privacy statement

The information you provide with this complaint will be used only to investigate your complaint and will not be used for any other purpose.  All information provided through this form will be held by Waka Kotahi NZ Transport Agency and treated as confidential subject to the Official Information Act 1982 and the Privacy Act 2020.  Your information will not be disclosed to the person your complaint relates to without prior consultation with you. 

If you want to remain completely anonymous, please tick the box provided.  If you choose to remain anonymous you will not be asked to provide your contact details below.  While we are happy to receive anonymous complaints in the public interest, it may mean that if we need further information about your complaint and we’re unable to contact you, we may not be able to investigate your complaint fully or take action on your complaint.  You have the right to request access to and correction of any personal information you provide to us as part of this complaint process.  You can make these requests directly with the person handling your complaint, or by contacting us

If you want to remain anonymous, please tick the box provided.

Preferred method of contact
Please provide contact details if you'd like a response to your complaint.