This benefit is about user experience and perception of the transport system, particularly relating to safety and security. Perceptions of security, which may also contribute to the Resilience and security outcome, can be associated with the physical attributes of a place, such as lighting, security cameras and facilities. Security may also be associated with protection from external threats, such as terrorist threats, public unrest and infectious diseases, and may mean different things to different segments of the community. Perceptions of security might be particularly relevant when travelling on or transferring between public transport and active modes.
Perceptions of safety are closely related to perceptions of security, and may also be a barrier to mode shift from private vehicles to active modes and public transport. Perceptions of safety may vary depending on an individual’s demographics and the social segments to which they identify or are identified. For example, people with disabilities, women, people from minority groups and children may have specific requirements when considering safety. A sense of safety may be related to whether there are appropriate facilities, particularly for walking and cycling, and comfort with the perceived level of risk associated with travel.
How people perceive the safety of the road transport system can also enhance the social licence for interventions that help keep them safe, such as enforcement and speed management activities (for example speed cameras).
Types of investments that might contribute to this benefit include public education campaigns to increase public support for interventions and road safety activities; walking and cycling facilities; speed-related investment, including enforcement and speed management activities; public transport facilities, services and staffing levels; technological improvements; emergency response and preparedness; travel behaviour change promotions and encouragement; and skills training (road safety education).
Quantitative measures associated with this benefit are currently limited to perceptions of safety and ease of walking and cycling.
2.1.1 Access – perception#
Measures marked # are quantitative.
For more information about this measure see Non-monetised benefits manual: qualitative and quantitative measures.