CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Planning and investing in public transport

The NZ Transport Agency does not directly provide public transport, but enables the provision of these services through its planning and investment role, which includes:

  • providing guidance for regional councils in planning their networks and developing regional public transport plans
  • approving procurement procedures for public transport services
  • investing in public transport through the National Land Transport Programme
  • monitoring public transport performance and evaluating the Public Transport Operating Model
  • commissioning research to inform further policy making and public transport delivery
  • planning and investing to enable access for people with disabilities and people over 65.

In 2013, the government made changes to the Land Transport Management Act 2003(external link) to implement the Public Transport Operating Model (PTOM). PTOM is a change to the planning, procurement and management of public transport which aims to grow patronage with less reliance on subsidy. A key focus is on a more collaborative approach between regional councils, territorial authorities and operators to  improve network design and incentivise more investment to deliver improved services. This is currently being implemented by regional councils.