The NZ Transport Agency does not directly provide public transport, but enables the provision of these services through its planning and investment role, which includes:
In 2013, the government made changes to the Land Transport Management Act 2003(external link) to implement the Public Transport Operating Model (PTOM). PTOM is a change to the planning, procurement and management of public transport which aims to grow patronage with less reliance on subsidy. A key focus is on a more collaborative approach between regional councils, territorial authorities and operators to improve network design and incentivise more investment to deliver improved services. This is currently being implemented by regional councils.